FAQs

  • IS CASH ON DELIVERY (COD) AVAILABLE?

Yes! COD is available for orders below INR 1500 on all serviceable pin codes.

  • HOW DO I DETERMINE THE CORRECT SIZE FOR ME?

While placing your order you will find an image for the SIZE CHART on the product page which includes detailed information on sizes and fit. You may refer  the same and find your perfect size.

  • HOW TO PLACE AN RETURN / EXCHANGE REQUEST?

-  Click here  to raise a return/exchange request for your order.

- Submit the required details as asked in the form.

Please note that the Return/Exchange request needs to be raised within 7 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request.

In addition, all returned products must be unused or unwashed or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted.

  • ARE THERE ANY ADDITIONAL CHARGES FOR RETURNS?

We levy a charge of INR 100 for any return placed as reverse shipment fee.

  • HOW LONG WILL MY ORDER TAKE TO ARRIVE?

The order usually takes 7-10 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please write to us at connect@sillyapa.com

  • HOW WOULD I KNOW IF MY ORDER IS PLACED?

You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from our warehouse.

  • WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?

In case the order does not get delivered within 7-10 working days, you can write to us at connect@sillyapa.com. We will do our best to get it delivered at the earliest.

  • ARE THERE ANY SHIPPING CHARGES ON DELIVERY?

We charge a shipping fee of INR 50/- on all COD orders.

  • MY PAYMENT WAS DEDUCTED FROM THE BANK ACCOUNT BUT THE ORDER WASN’T PLACED. WHAT SHOULD I DO?

In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, mail us the details of your transaction at connect@sillyapa.com. 

 We will verify and get back to you at the earliest.

  • DO WE SHIP OUTSIDE INDIA?

Yes, we deliver items outside India. For further details, email us on connect@sillyapa.com